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Interpersonal Relations

Page history last edited by Ben Casnocha 14 years ago



Rather than telling an associate, "You look good in that suit," tell the person, "That suit looks good on you." - Dale Carneigie


You should be suspicious of someone who nods and speaks in the affirmative, but has their arms crossed. - Dale Carnegie


Sandwich every bit of criticism between two heavy layers of praise. - Mary Kay Ash

Counter Rule: If someone is truly underperforming, don't sugarcoat it. Be direct. - Ben Casnocha


If you're interested in obtaining something from someone else, always preface your request with "I have a favor to ask you" as people hate turning down favors. - N. Bruce Ashwill


Don't cut off the early chatter and small talk of a new group -- the tendency of people to tell stories that seem irrelevant is part of the process of group integration. Don't interrupt them as irrelevancies which must be suppressed. - Harold Leavitt


You will always be associated with what you rebel against. Don't rebel against what you hate, since it will stick to your name. - Ruben Meulenberg


When you win a useless discussion, you still lost. - Ruben Meulenberg


At least 85% of your job is effective communication with the people you work with. Objectives, plans, and ideas are worthless unless everyone involved understands them well enough to take action. - Josh Kaufman


Remember:  The person you are talking to is always more important than the point you are trying to make.  - Jimmy Parsons


If you need someone to write a letter on your behalf, write it for them. It's easier for them, and you have more control over what they say if you give them a finished draft.


Never, ever, ever pay compliments that contain comparatives (e.g. "than").


It is difficult to get a man to understand something when his job depends on not understanding it. - Upton Sinclair


Face saving rule #853: try to attribute your errors to "irony" where possible. Even if it's not irony, call it so anyway, and then claim second-order irony in that you called it irony when it wasn't (e.g., the Alanis Morissette song "Ironic").  Now the other party is too confused to argue. -- Dave Jilk

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